From the moment a customer calls to the summary in your inbox — here's exactly what happens, step by step.
The full lifecycle of every call your AI handles.
A customer calls your business number. LineGrid picks up within one ring — no hold music, no voicemail prompt, no queue.
The AI answers with your custom greeting: “Thanks for calling [Your Business], this is Alex — how can I help you today?” It sounds natural, professional, and on-brand.
Whether the caller wants to book an appointment, ask about pricing, report an emergency, or get your hours — the AI handles it in natural conversation. No rigid menus, no button-press prompts.
The moment the call ends, the AI generates a structured summary: caller name, phone number, reason for calling, outcome, and any details captured during the conversation.
The summary lands in your inbox within 60 seconds of the call ending. You have a complete record of every call — whether it happened at 9 AM or 2 AM.
Booked appointments are already in your calendar. Leads are logged. You review the summaries when you're ready and follow up based on priority — no scrambling to remember what a caller said.
Your AI isn't generic — it's configured specifically for your business before it takes a single call.
We configure the exact greeting your AI uses — business name, agent name, and tone. Formal or friendly, professional or approachable: your call.
The AI knows what you offer and can answer common pricing questions accurately. You decide how much detail to share and how to handle quote requests.
Hours of operation, service area, emergency protocols, booking instructions — all configured before your AI goes live so it handles calls the way you'd want an employee to.
Choose from a range of natural-sounding voices. Adjust the pacing, formality, and personality to match your brand.
Most businesses are live within 48 hours of signing up. Here's what that looks like.
You fill out an onboarding form with your business details and call handling preferences. We schedule a 20-minute briefing call to go through any custom requirements.
Our team configures your AI receptionist using your briefing details. Greeting, services, FAQs, and call routing logic are all set up. You review and approve.
Your business number is forwarded to LineGrid. The AI is live. Every call is answered. You receive your first call summaries and we check in to confirm everything is running correctly.
Fill in your details and we'll have LineGrid deployed for your business within two business days.